Question 1

How and Why did you create Scrub Racks?

Accepted Answer

Scrub Racks was designed by a dog & cat lover who opened a non-profit low-cost animal medical center that offers high-volume and low cost spay/neuter.  While watching a bucket of surgical instruments getting cleaned, he was determined to discover a better and faster method.  When he couldn’t find one, he invented Scrub Racks. . .

We hope that when you and your clinic use Scrub Racks, it truly helps you to offer the best consistent quality care and saves you time and money as it does for ours.

Question 2

What is our return on this investment—how fast will we recoup what we spend?

Accepted Answer

The average veterinary hospital spends a large amount of staff time/expense cleaning and packing surgical packs. This is especially true if the surgical instruments are used multiple times in one day.

With the rising cost of staffing our clinics, the Scrub Racks System will substantially cut this time/expense such that it will save you much more than the monthly fee—how much is determined by how many surgeries your clinic performs per day.  The Scrub Racks System will also help you keep your instruments more organized.

Don’t forget, if Scrub Racks doesn’t fit your needs, return it after three (3) months and cancel the contract—we are betting you will look back and wonder how you lived without it. . .

Question 3

This actually seems too low for all of the equipment—how does this work?

Accepted Answer

We are NOT a large medical company that has a lot of overhead, sales commission, and gouges—you know what we mean!  We are not creating a sale, but a long-term relationship with you to help your operation flow faster while cutting your cost.  That is why we give a lifetime warranty on the Scrub Racks, Scrub Racks Board, and every twelve (12) months will send you new brushes at our expense.

We are also hoping that you will share your success with the Scrub Racks System with your fellow veterinarians—to keep our prices low, our advertising budget is limited.

Question 4

What exactly am I paying for every month?

Accepted Answer

The Scrub Racks are Patented and customized, so the monthly fee for each Scrub Racks is for the use of your specialized Scrub Racks and for the right to use the Scrub Racks’ Patent Pending.  This payment also covers the use of the entire System which includes: the Scrub Racks, the Scrub Racks Board, colander, brushes, and ultrasonic cleaner as well as a lifetime warranty on the Scrub Racks, the Scrub Racks Board, and colander.There is a one year warranty on the ultrasonic cleaner.”

Question 5

What is guaranteed and what do I do if something breaks?

Accepted Answer

The Scrub Racks and Scrub Racks Board are made with quality materials—stainless steel.  We guarantee the Scrub Racks, Scrub Rack Board, brush, and colander for the life of the rental agreement.  Should anything happen to these items, we will replace them at our cost (including the freight to you if your location is in the continental United States).

All you need to do is return the item. (You pay the shipping freight to return the item and we pay the return freight to you.)

Should you prefer we ship the replacement item to you before you return the damaged product to us, we will produce a replacement and rent it to you as an additional Scrub Rack—When we receive the damaged Scrub Rack back, we will credit your account accordingly.

The ultrasonic cleaner is guaranteed by the manufacturer for a year, but should last much longer.  After this year, if you need a replacement or if you ever desire a second ultrasonic cleaner for even faster cleaning, we will sell you one at our cost.

Question 6

Where are the Scrub Racks and Scrub Racks board made?

Accepted Answer

The Scrub Racks and Scrub Rack boards are made in the United States.

Question 7

What are the shipping costs and who pays them?

Accepted Answer

Scrub Racks LLC will pay all shipping costs for the initial shipment of Scrub Racks, Boards, colander, brush, and ultrasonic cleaner.

You are responsible for paying the freight of any returned items to Scrub Racks, and Scrub Racks will pay for any shipments to you.

Question 8

Are there any handling charges/fees?

Accepted Answer

No—there are no hidden charges or fees.

Question 9

How does the monthly payment work?

Accepted Answer

On the first  (1st) business day of every month, we will draft from your choice of checking account, debit card, or credit card the amount due for your rental payment.

Question 10

What if I don’t like the Scrub Racks, what can I do?

Accepted Answer

ANYTIME after three (3) months, you can terminate our relationship by returning the Scrub Rack System.

Question 11

How many uses will I get out of my Scrub Racks?

Accepted Answer

Scrub Racks are made of durable stainless-steel with industrial welding, and we anticipate many years of use from a single rack.

Question 12

How long is this agreement good for?

Accepted Answer

This agreement and our relationship will hopefully run for years to come, but can be cancelled by either party after the initial three (3) months.

Question 13

What are the benefits of using the Scrub Racks System?

Accepted Answer

The customized Scrub Racks will: 
·      better organize your surgical instruments;
·      make it easier and faster to clean your instruments;
·      expose the most important areas of your instruments to the ultrasonic cleaner’s cleaning   action;
·      allow your instruments to dry faster;
·      make lubricating your instruments less messy;
·      allow faster pulling of surgical instruments in making packs;
·      probably make your staff much happier.

Question 14

How long will it take my staff to learn the system?

Accepted Answer

The Scrub Rack System is very easy to learn and use, especially if your staff is familiar with the customary method of cleaning surgical instruments.  After watching the 3 minute videos (How Scrub Racks Work and Testimonial Video) reading the instructions, it should make “sense.”  The only challenge is having your people recognize that although the Scrub Racks System is different and a change, this will make their job easier and faster.  Usually, it only takes a few days to for your people to get use to putting instruments on and taking them off the Scrub Racks—it is NOT complicated.

Question 15

Can I duplicate the equipment?

Accepted Answer

NO.  Scrub Racks are Patent Pending so any unauthorized duplication is a breech of patent law and this is NOT lawful—your costs associated with any patent infringement can be very expensive.

Question 16

How long will it take to receive my custom Scrub Racks System?

Accepted Answer

As soon as we receive each of your surgical instruments’ image over a ruler, the instruments’ placement on the board, and your initial payment processed with an executed contract, you should expect to receive your system within six (6) weeks.  Please know that different items will be received at different times because they are shipped from different locations.

Question 17

How do I get another brush if I need one?

Accepted Answer

To ensure best cleaning with the Scrub Rack System, we will ship you a new brush every twelve (12) months on the anniversary of your purchase—this is included as part of the monthly rent.  Again, we want you to look at us a quality supplier for your clinic.

Question 18

How wide is the Scrub Racks Board? Will it fit on my counter?

Accepted Answer

The 8-10 pc board 44” wide and the 11-12 pc board is 54” wide.

Question 19

How do I install my Scrub Racks Board?

Accepted Answer

See instructions

Fast Easy Organized Efficient

VIDEO: Meet the Inventor
Hear the Inspiration Behind Scrub Racks

How and Why did you create Scrub Racks?

What is our return on this investment—how fast will we recoup what we spend?

This actually seems too low for all of the equipment—how does this work?

What exactly am I paying for every month?

What is guaranteed and what do I do if something breaks?

Where are the Scrub Racks and Scrub Racks board made?

What are the shipping costs and who pays them?

Are there any handling charges/fees?

How does the monthly payment work?

What if I don’t like the Scrub Racks, what can I do?

How many uses will I get out of my Scrub Racks?

How long is this agreement good for?

What are the benefits of using the Scrub Racks System?

How long will it take my staff to learn the system?

Can I duplicate the equipment?

How long will it take to receive my custom Scrub Racks System?

How do I get another brush if I need one?

How wide is the Scrub Racks Board? Will it fit on my counter?

How do I install my Scrub Racks Board?

FAQ

VIDEO: Meet the Inventor Hear the Inspiration Behind Scrub Racks

How and Why did you create Scrub Racks?

What is our return on this investment—how fast will we recoup what we spend?

This actually seems too low for all of the equipment—how does this work?

What exactly am I paying for every month?

What is guaranteed and what do I do if something breaks?

Where are the Scrub Racks and Scrub Racks board made?

What are the shipping costs and who pays them?

Are there any handling charges/fees?

How does the monthly payment work?

What if I don’t like the Scrub Racks, what can I do?

How many uses will I get out of my Scrub Racks?

How long is this agreement good for?

What are the benefits of using the Scrub Racks System?

How long will it take my staff to learn the system?

Can I duplicate the equipment?

How long will it take to receive my custom Scrub Racks System?

How do I get another brush if I need one?

How wide is the Scrub Racks Board? Will it fit on my counter?

How do I install my Scrub Racks Board?

FAQ

VIDEO: Meet the Inventor
Hear the Inspiration Behind Scrub Racks